Very Urgent Required in Service Desk Analyst for UAE

VAM SYSTEMS is a Business Consulting, IT Solutions and Services
company with operations in UAE, Qatar, Bahrain, USA, Australia,
Singapore & India.
VAM SYSTEMS is currently looking for Service Desk Analyst for our UAE
operations with the following skill set and terms and conditions:
Skill Set required:
 Minimum Bachelors Degree in Computer Science, Engineering or
equivalent
 1-4 years experience support in PC applications
 Certification in ITIL foundation

Responsibilities:

 Initiates the procedure for handling detected incidents including
recording basic details of the incident covering symptoms, basic
diagnostic data and information about the related Configuration Item
(CI)
 Provides effective interface with users to ensure that all
diagnostic information is logged for error resolution and incident
analysis
 Makes initial diagnosis of any problems and advises on known
solutions, where applicable, providing information on updates, known
errors, changes in availability, new facilities, etc
 Contributes to the maintenance of incident records throughout the
incident life cycle
 Supports the investigation of medium impact incidents where
appropriate and with support from superiors and other team members
 Provides effective information to end users regarding the effective
use of desktop systems, products and services to solve simple and
routine IT problems and incidents
 Allocates unresolved incidents as appropriate in accordance with
established escalation procedures
 Installs and commission's desktop systems and routine upgrades and
provides information on updates, known errors, changes in
availability, new facilities etc.
 Contributes to the production of schedules for managing mirror
release to live infrastructure. Attends to simple enquiries on the
status of new releases, using the release management database where
appropriate
 Helps maintain and update contingency plans by using IT security
risk analysis methods, tools and techniques to identify potential
exposures of all information systems which support critical business
processes e.g. single points of failure, lack of effective
countermeasures or lack of tested, up to date recovery plans
Carries out other duties as required

Terms and conditions:
Joining time frame: Maximum 4 weeks
The selected candidates shall join VAM SYSTEMS –UAE and shall be
deputed to one of the leading Organizations in UAE.
Should you be interested in this opportunity, please send your latest
resume in MS Word format at the earliest at
ambili.krishnan@vamsystems.com or call us +91-0476 2681150.